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Read our Booking Policy

Heavenly Garden A Spa • Booking Policy

Here are the things you need to know when booking with us:

  •  All services are NON REFUNDABLE. A deposit (50% of service amount) is due when booking. When you arrive at the spa, you will have to pay the rest upon receiving your service.
  • Upon request for deposit, if the client does not wish to provide cc information, you have the option of invoice. An invoice will be sent to you via email (a valid and active email provided by the client) where you can pay your deposit there. If payment is not made by the end of business day (6pm the day of booking), automatically the allotted time spot will become vacant and you will have to contact us to rebook your appointment.
  • Clients are allowed to reschedule as late as the day before appointment or cancel. Clients will receive a confirmation email (a valid and active email provided by the client) as a reminder of their appointment. If no response on cancellation or rescheduling is notified to us by the closing of business (6pm the day before), you are automatically responsible for keeping your appointment.
  • Cancellation the day of, including 15 minutes past the allotted time without notification of tardiness and/or no call-no show, will result in a cancellation fee (keeping your deposit).
  • Clients are allowed to reschedule one-time due to emergency, traffic or any other insufficiency that we deem appropriate for the change of schedule.
  • Clients must inform us of any vaccines, boosters and/or shots taken within the past 24 hours of their appointment. Clients are advised to wait 48 to 72 hours before any session. If for medical reasons any shots are required for you to take before a session, please let us know to further discuss accommodations.
  • Clients who book on the website who pay in full or use afterpay when
    booking, fully accept our non-refundable policy at their own risk. If you are unable to make your appointment, please contact us in advance to reschedule your appointment. If you do not contact us within the 24 hour window of missed appointment, you will not be allowed to reschedule that appointment and our non-refundable policy will still stand.

If you have any questions about this policy, please contact us at: 443-304-8812 or email us at heavenlygardenaspa@gmail.com

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Heavenly Garden A Spa • Booking Policy

Here are the things you need to know when booking with us:

  •  All services are NON REFUNDABLE. A deposit (50% of service amount) is due when booking. When you arrive at the spa, you will have to pay the rest upon receiving your service.
  • Upon request for deposit, if the client does not wish to provide cc information, you have the option of invoice. An invoice will be sent to you via email (a valid and active email provided by the client) where you can pay your deposit there. If payment is not made by the end of business day (6pm the day of booking), automatically the allotted time spot will become vacant and you will have to contact us to rebook your appointment.
  • Clients are allowed to reschedule as late as the day before appointment or cancel. Clients will receive a confirmation email (a valid and active email provided by the client) as a reminder of their appointment. If no response on cancellation or rescheduling is notified to us by the closing of business (6pm the day before), you are automatically responsible for keeping your appointment.
  • Cancellation the day of, including 15 minutes past the allotted time without notification of tardiness and/or no call-no show, will result in a cancellation fee (keeping your deposit).
  • Clients are allowed to reschedule one-time due to emergency, traffic or any other insufficiency that we deem appropriate for the change of schedule.
  • Clients must inform us of any vaccines, boosters and/or shots taken within the past 24 hours of their appointment. Clients are advised to wait 48 to 72 hours before any session. If for medical reasons any shots are required for you to take before a session, please let us know to further discuss accommodations.
  • Clients who book on the website who pay in full or use afterpay when
    booking, fully accept our non-refundable policy at their own risk. If you are unable to make your appointment, please contact us in advance to reschedule your appointment. If you do not contact us within the 24 hour window of missed appointment, you will not be allowed to reschedule that appointment and our non-refundable policy will still stand.

If you have any questions about this policy, please contact us at: 443-304-8812 or email us at heavenlygardenaspa@gmail.com